Happy Paws Surrey Policies
GDPR PolicyHappy Paws Surrey is committed to protecting your personal data. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Data We Collect
We may collect personal data about you, including:
Your name Your contact information Your pet's information Your payment information
How We Use Your Data
We use your data to:
Provide our services to you Communicate with you Process payments Improve our services
Data Sharing
We may share your data with:
Our employees and contractors who need to access your data to provide our services Third-party service providers who help us provide our services Law enforcement agencies if required by law
Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction.
Your Rights
You have the right to:
Access your personal data Rectify inaccurate personal dataErase your personal data Restrict the processing of your personal data Object to the processing of your personal data Data portability
Contact Us
If you have any questions about our GDPR policy or want to exercise your rights, please contact us at karl.mitchell@happypawssurrey.co.uk
Happy Paws Surrey is committed to protecting your personal data Happy Paws Surrey Code of PracticeHappy Paws Surrey is committed to providing high-quality pet care services. We adhere to the following code of practice:
Professionalism
We will treat all pets with kindness, respect, and compassion. We will maintain a professional and courteous demeanor at all times. We will strive to provide the best possible care for every pet in our care.
Ethical Conduct
We will comply with all applicable laws and regulations. We will maintain the highest standards of ethical conduct. We will treat all clients with fairness and respect.
Animal Welfare*
We will prioritize the welfare of all pets in our care. We will ensure that pets have access to food, water, shelter, and exercise.We will provide appropriate medical care for pets as needed.
Confidentiality
We will maintain the confidentiality of all client and pet information. We will only share information with authorized personnel.
Customer Satisfaction
We will strive to exceed the expectations of our clients. We will be responsive to client inquiries and concerns. We will continuously seek feedback from our clients to improve our services.
Happy Paws Surrey is committed to providing exceptional pet care services. We believe that by adhering to this code of practice, we can ensure the well-being of all pets in our care. Cancellation PolicyGeneral Cancellations
To cancel a scheduled service, please provide 72 hours' notice. Cancellations made with less than 72 hours' notice may be subject to a cancellation fee.
Emergency Cancellations
In the event of a medical emergency or other unforeseen circumstances, please contact us as soon as possible. We will work with you to reschedule the service or provide a refund if applicable.
Recurring Services
To cancel a recurring service, please provide 7 days' notice. Cancellations made with less than 7 days' notice may be subject to a cancellation fee.
Happy Paws Surrey is committed to providing exceptional pet care services. We understand that unexpected things can happen, and we will work with you to accommodate any cancellations Please note that these are our standard cancellation policies. We may make exceptions in certain cases at our discretion. Pet Health and VaccinationsEnsuring the health and safety of all pets is our top priority. We require all pets to be up to date on vaccinations for their well-being. Payment TermsTo secure your pet's spot with us, we kindly request upfront payment for our services. Payment TermsTo secure your pet's spot with us, we kindly request upfront payment for our services. Accessibility PolicyWebsite Accessibility:
Our website is designed to be accessible to people with disabilities. We use web accessibility standards and guidelines to ensure that our website is easy to navigate and understand
Communication:
We are committed to providing clear and effective communication to all individuals, including those with disabilities. We will make reasonable accommodations to ensure that everyone can communicate with us effectively.
Complaints
If you have a complaint about the accessibility of our services please contact us at happypawssurrey@petlover.com We will investigate your complaint and take appropriate action.
*Happy Paws Surrey is committed to providing accessible services to all individuals. We believe that everyone should have equal access to our services Call Recording PolicyHappy Paws Surrey may record phone calls with our customers for quality assurance and training purposes. We believe that recording calls can help us improve our customer service and identify areas for improvement.
When Calls Are Recorded
We may record phone calls with our customers:
When you call our customer service lineWhen you call to schedule an appointmentWhen you call to report a problem or issue
How Calls Are Recorded
All phone calls are recorded automatically. We do not listen to recorded calls unless there is a specific reason to do so, such as to investigate a complaint or resolve a dispute.
Your Rights
You have the right to:
Be informed that your call is being recorded Request that your call not be recorded Access a recording of your call
If you do not want your call to be recorded, please inform us at the beginning of the call.
Happy Paws Surrey is committed to protecting your privacy and ensuring that your personal information is handled securely.
Data We Collect
We may collect personal data about you, including:
Your name Your contact information Your pet's information Your payment information
How We Use Your Data
We use your data to:
Provide our services to you Communicate with you Process payments Improve our services
Data Sharing
We may share your data with:
Our employees and contractors who need to access your data to provide our services Third-party service providers who help us provide our services Law enforcement agencies if required by law
Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction.
Your Rights
You have the right to:
Access your personal data Rectify inaccurate personal dataErase your personal data Restrict the processing of your personal data Object to the processing of your personal data Data portability
Contact Us
If you have any questions about our GDPR policy or want to exercise your rights, please contact us at karl.mitchell@happypawssurrey.co.uk
Happy Paws Surrey is committed to protecting your personal data Happy Paws Surrey Code of PracticeHappy Paws Surrey is committed to providing high-quality pet care services. We adhere to the following code of practice:
Professionalism
We will treat all pets with kindness, respect, and compassion. We will maintain a professional and courteous demeanor at all times. We will strive to provide the best possible care for every pet in our care.
Ethical Conduct
We will comply with all applicable laws and regulations. We will maintain the highest standards of ethical conduct. We will treat all clients with fairness and respect.
Animal Welfare*
We will prioritize the welfare of all pets in our care. We will ensure that pets have access to food, water, shelter, and exercise.We will provide appropriate medical care for pets as needed.
Confidentiality
We will maintain the confidentiality of all client and pet information. We will only share information with authorized personnel.
Customer Satisfaction
We will strive to exceed the expectations of our clients. We will be responsive to client inquiries and concerns. We will continuously seek feedback from our clients to improve our services.
Happy Paws Surrey is committed to providing exceptional pet care services. We believe that by adhering to this code of practice, we can ensure the well-being of all pets in our care. Cancellation PolicyGeneral Cancellations
To cancel a scheduled service, please provide 72 hours' notice. Cancellations made with less than 72 hours' notice may be subject to a cancellation fee.
Emergency Cancellations
In the event of a medical emergency or other unforeseen circumstances, please contact us as soon as possible. We will work with you to reschedule the service or provide a refund if applicable.
Recurring Services
To cancel a recurring service, please provide 7 days' notice. Cancellations made with less than 7 days' notice may be subject to a cancellation fee.
Happy Paws Surrey is committed to providing exceptional pet care services. We understand that unexpected things can happen, and we will work with you to accommodate any cancellations Please note that these are our standard cancellation policies. We may make exceptions in certain cases at our discretion. Pet Health and VaccinationsEnsuring the health and safety of all pets is our top priority. We require all pets to be up to date on vaccinations for their well-being. Payment TermsTo secure your pet's spot with us, we kindly request upfront payment for our services. Payment TermsTo secure your pet's spot with us, we kindly request upfront payment for our services. Accessibility PolicyWebsite Accessibility:
Our website is designed to be accessible to people with disabilities. We use web accessibility standards and guidelines to ensure that our website is easy to navigate and understand
Communication:
We are committed to providing clear and effective communication to all individuals, including those with disabilities. We will make reasonable accommodations to ensure that everyone can communicate with us effectively.
Complaints
If you have a complaint about the accessibility of our services please contact us at happypawssurrey@petlover.com We will investigate your complaint and take appropriate action.
*Happy Paws Surrey is committed to providing accessible services to all individuals. We believe that everyone should have equal access to our services Call Recording PolicyHappy Paws Surrey may record phone calls with our customers for quality assurance and training purposes. We believe that recording calls can help us improve our customer service and identify areas for improvement.
When Calls Are Recorded
We may record phone calls with our customers:
When you call our customer service lineWhen you call to schedule an appointmentWhen you call to report a problem or issue
How Calls Are Recorded
All phone calls are recorded automatically. We do not listen to recorded calls unless there is a specific reason to do so, such as to investigate a complaint or resolve a dispute.
Your Rights
You have the right to:
Be informed that your call is being recorded Request that your call not be recorded Access a recording of your call
If you do not want your call to be recorded, please inform us at the beginning of the call.
Happy Paws Surrey is committed to protecting your privacy and ensuring that your personal information is handled securely.